To whom it may concern
I am currently with a disconnected mobile service because of your total negligence.
I can't do or receive calls and when I do it notifies me as " my account has expired"
I updated my payment details on the 16th September on your website, and provided you with my new card details. Which has been activated and valid.
I am currently using that same card in all my purchases.
I have a ticket receipt of that on my email , of the payment details update.
Why on earth will you disconnect me when I provided you with my payment details?
I AM FUMING and EXTREMELY FRUSTRATED.
You website can't seem to provide any live chat to resolve any urgent/technical issue without being able to call.
How can this be possible?
TAKE ACTION IN ACTIVATING MY MOBILE PLAN ASAP
I am alone with small kids and I can't communicate with anyone.
