Unable to Covid-19 Check in with android phone

[Nstbl]

When I use wifi on my android phone, the Service NSW app Covid Safe Check-in works perfectly.

But when I use mobile data, I can log in to Service NSW but Covid Safe Check-in returns an error message,  "Unable to check in. Check your data settings and try again".

I check my phone data settings which show two Access Point Names: either VF WEB or Vodafone live!  But neither worked to enable me to Covid Safe check in.

Can someone please help?

[Shane]

Hey @Nstbl, welcome to the community!

You may need to update the APN of Mobile Network settings, please prefer to this articles for more details 

• What to do - TPG Mobile Data Not Working – Android
• What to do - TPG Mobile Data Not Working – iPhone 

Let us know how it will go.

Cheers!

When I use wifi on my android phone, the Service NSW app Covid Safe Check-in works perfectly.

But when I use mobile data, I can log in to Service NSW but Covid Safe Check-in returns an error message,  "Unable to check in. Check your data settings and try again".

I check my phone data settings which show two Access Point Names: either VF WEB or Vodafone live!  But neither worked to enable me to Covid Safe check in.

Can someone please help?