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Hi @aikhuien,
Welcome to TPG Community!
We tried to search for your account using your community details, but failed to find a match.
We'd like to know if you are on our TPG NBN or ADSL2+ service for us to provide a proper resolution.
Please shoot me a PM with your TPG username or customer ID number.
How to send a PM? Click here.
Kind regards,
BasilDv
TPG ADSL2+
Home Phone is a standard telephone service, which is bundled with our ADSL2+ Home Bundle plans. It works similar to your existing traditional PSTN fixed line service. TPG ADSL2+ Home Bundle includes line rental and it allows you to make local, national, 13 and 18, mobile and international calls. You can make phone calls directly through your existing phone sockets with standard analogue or POTS (1900 numbers are not supported). ADSL inline filters are needed to be installed on your telephone.
For more details you can visit: tpg.com.au/adsl
TPG NBN
The National Broadband Network (NBN) is a national communications infrastructure currently being built by nbn™ on behalf of the Federal Government.
The rollout of the NBN network uses a mix of access technologies to deliver a fast and reliable internet service, wherever you live in Australia. The type of access technology that will connect your home or business to the NBN network will depend on your location.
TPG delivers NBN services on the following access technologies:
For more details visit: tpg.com.au/nbn
Let us know should you require further assistance.
Cheers!