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Unable to make calls or receive calls

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Level 1a
Hi, i’m unable to make calls or receive calls. Please help. Thank you.
3 REPLIES 3
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Moderator

Hi @aikhuien,

 

Welcome to TPG Community!

 

We tried to search for your account using your community details, but failed to find a match.

 

We'd like to know if you are on our TPG NBN or ADSL2+ service for us to provide a proper resolution.

 

Please shoot me a PM with your TPG username or customer ID number.

 

How to send a PM? Click here.

 

Kind regards,

BasilDv

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Level 1a
Hi, what is TPG NBN or ADSL2+? How can I check? Thank you.
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Moderator

TPG ADSL2+

Home Phone is a standard telephone service, which is bundled with our ADSL2+ Home Bundle plans. It works similar to your existing traditional PSTN fixed line service. TPG ADSL2+ Home Bundle includes line rental and it allows you to make local, national, 13 and 18, mobile and international calls. You can make phone calls directly through your existing phone sockets with standard analogue or POTS (1900 numbers are not supported). ADSL inline filters are needed to be installed on your telephone.

 

For more details you can visit: tpg.com.au/adsl


TPG NBN
 

The National Broadband Network (NBN) is a national communications infrastructure currently being built by nbn™ on behalf of the Federal Government.


The rollout of the NBN network uses a mix of access technologies to deliver a fast and reliable internet service, wherever you live in Australia. The type of access technology that will connect your home or business to the NBN network will depend on your location.
 

TPG delivers NBN services on the following access technologies:
 

  •     Fibre to the Premises (FTTP): FTTP delivers fast broadband by running fibre-optic cable from a fibre node directly to the end-user premises.
     
  •     Fibre to the Node (FTTN): FTTN is a way of delivering access to fast broadband by running fibre-optic cable to a neighbourhood node/cabinet and from there using the existing copper network to the end-user premises.
     
  •     Fibre to the Building (FTTB): FTTB is a way of delivering access to fast broadband by running fibre-optic cable to the basement of multi-dwelling units such as apartment blocks and from there using the existing copper wire to the end-user premises.
     
  •     Fibre to the Curb (FTTC): FTTC is a way of delivering access to fast broadband by running fibre-optic cable to an outdoor pit near the end user’s premises and from there using the existing copper network to the end-user premises.
     
  •     Cable/Hybrid Fibre Coaxial (HFC): HFC is a network technology that allows access to fast broadband services using a combination of fibre and coaxial cable to connect your home to the NBN network.
     
  •     Fixed Wireless: NBN Fixed Wireless services are delivered by radio communications from an nbn™ Fixed Wireless facility directly to a small outdoor antenna attached to your premises. The nbn™ Fixed Wireless network uses advanced technology commonly referred to as LTE or 4G, and is engineered to deliver services to a fixed number of premises within each coverage area.

    This means that the bandwidth per household is designed to be more consistent than mobile wireless, even in peak times of use. Unlike a mobile wireless service where speeds can be affected by the number of people moving into and out of the area, the speed available in a Fixed Wireless network is designed to remain relatively steady.
     

For more details visit: tpg.com.au/nbn

 

Let us know should you require further assistance.

 

Cheers!