I am on a direct debit mobile plan which includes 14 GB and unlimited calls and as of today I cannot make calls or use data and recieved a text saying that I have "Insufficient prepaid balance". But I am not on a prepaid service and so this should not be relevant to me.
Please help ASAP.
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?