Unable to make calls or use data. Have not been direct debited.

[dt1]

I am on a direct debit mobile plan which includes 14 GB and unlimited calls and as of today I cannot make calls or use data and recieved a text saying that I have "Insufficient prepaid balance". But I am not on a prepaid service and so this should not be relevant to me. 

Please help ASAP. 

[KarlB]

Hi @dt1 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @dt1 

Thanks for your PM. I have requested for our Mobile Team to investigate and for someone to contact you back ASAP.

Regards,

Karl

[dt1]

Thanks Karl, I was contacted and the services seem to be up and running again. 

[KarlB]

Hi @dt1 

Glad to hear you are back up and running. Have a nice day.

Regards,

Karl