Unable to send MMS

[Tess]

Good afternoon,

I have been unable to send MMS to any number with my TPG Sim only plan. It comes up with a "Failed to send message" message.

I have called numerous times TPG customer support but no one seems to be able to help.

The issue was escalated but no one rang me back.

It is not the phone (The phone is Galaxy S9+), because when I change the sim card with a diffrent one it works.

Does anyone else have the same problem?

Regards,

Tess

[Erika]

Hi @Tess, 

Welcome to the Community! 

I've searched for your account using your Community details but was unable to find a match. 

Please check the settings of your phone and ensure that it has these details. 

MMS Settings

Name		Vodafone AU-MMS
APN		live.vodafone.com
MMSC		http://pxt.vodafone.net.au/pxtsend
MMS Proxy		10.202.2.60
MMS Port		8080
MCC		505
MNC		3
APN type		mms

Your phone may not require the MCC, MNC or APN Type.

Should the issue persists, please let us know your Customer ID, best contact time and number via Private Message so that we can arrange a call from one of our Mobile specialists. 

Regards, 

[Tess]

Thank you Erika for your reply.

I have followed the instructions but it does not give me the option to pick it.

I will send my customer ID and phone number as you suggested.

[Riezl]

Hi @Tess, thanks for providing the details via PM. Are you able to PM us the mobile number you're experiencing issues with?

[Riezl]

Thanks Tess. May we confirm if the mobile data is on whenever you send MMS? May we also know the size of the message?

[Tess]

It is just a normal picture taken with my phone Galaxy S9+.

[Anonymous]

Thanks for the details @Tess.

Can you send us a screen shot of the error message?

Also, I would like to arrange a call from one of our Mobile Technicians kindly, PM me your best contact number and preferred time.

In case you need a reference:
 

How to send PM.

Regards,

[Tess]

Hi Shane,

Please find attached a screenshot of the failed message.

I have already provided my mobile number. Here it is again 04xxxxxxxx

It seems that I am going in circles with this problem. Everything points to the fact that I just need another Sim card, which I can not seem to be able to get from TPG. 

Unfortunately, if I can not sort this issue in the next couple of days I will change providers. This issue has been going on for too long.

Regards,

Tess

[Riezl]

We have arranged a specialist to contact you between 10:30AM and 11:30AM Victoria Time, @Tess.

Let us know should you have a preferred contact time.

[Tess]

May we shift the time a bit forward.
Can the call be between 11.30am and 12.30pm.

Thank you.
Regards,
Tess