I have been unable to send MMS to any number with my TPG Sim only plan. It comes up with a "Failed to send message" message.
I have called numerous times TPG customer support but no one seems to be able to help.
The issue was escalated but no one rang me back.
It is not the phone (The phone is Galaxy S9+), because when I change the sim card with a diffrent one it works.
Does anyone else have the same problem?
Welcome to the Community!
I've searched for your account using your Community details but was unable to find a match.
Please check the settings of your phone and ensure that it has these details.
Your phone may not require the MCC, MNC or APN Type.
Should the issue persists, please let us know your Customer ID, best contact time and number via Private Message so that we can arrange a call from one of our Mobile specialists.
Please find attached a screenshot of the failed message.
I have already provided my mobile number. Here it is again 04xxxxxxxx
It seems that I am going in circles with this problem. Everything points to the fact that I just need another Sim card, which I can not seem to be able to get from TPG.
Unfortunately, if I can not sort this issue in the next couple of days I will change providers. This issue has been going on for too long.