Why didn't I receive my SIM Card yet

[michaelbeghain]

I'm stucked now because my credit to previous provider is finished and didn't receive my SIM card neither know when I'll, there's no info

[BasilDV]

Hi @michaelbeghain

Normally, the SIM card should arrive to the preferred shipping address within 5 working days, but due to covid 19, it may take 10 business days before you receive it.

We'd like to check the account on when it was shipped. 

Shoot me a PM with your customer ID or mobile number to assist you further.

BasilDV