cannot make any phone calls and no internet

[erinkim1005]

Hi

I recently changed my mobile phone place from vodaphone to TPG and received the email that my mobile is activated.

But still cannot make any phonecalls and no internet connection as well. ( incoming calls and incoming SMS are okay)

I tried everything I could.

What's wrong with my phone?

[MinhL · Accepted solution]

Hi @erinkim1005,

I believe our mobile support team has just been in touch with you, we are currently looking into this issue and will get back to you.

[Lana]

Hi , I have a same issue and unable contact TPG via phone, on hold for the last 20 min Having a terrible experience with TPG , very disappointed

[Anonymous]

Hi @Lana,

Welcome to the community!
 

We're sad to know that you're unable to reach our Contact Centre. We did an article related to this issue this will guide you a basic troubleshooting to fix home phone and internet issues.

Please see links below.

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
• Troubleshooting no internet connection

Let us know how it will go, cheers! 

Hi , I have a same issue and unable contact TPG via phone, on hold for the last 20 min Having a terrible experience with TPG , very disappointed