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cannot make any phone calls and no internet

SOLVED Go to solution
erinkim1005
Level 2

Hi

 

I recently changed my mobile phone place from vodaphone to TPG and received the email that my mobile is activated.

But still cannot make any phonecalls and no internet connection as well. ( incoming calls and incoming SMS are okay)

I tried everything I could.

What's wrong with my phone?

1 ACCEPTED SOLUTION

Accepted Solutions
MinhL
Moderator

Hi @erinkim1005,

 

I believe our mobile support team has just been in touch with you, we are currently looking into this issue and will get back to you.

 

View solution in original post

3 REPLIES 3
MinhL
Moderator

Hi @erinkim1005,

 

I believe our mobile support team has just been in touch with you, we are currently looking into this issue and will get back to you.

 

View solution in original post

Lana
Level 2
Hi , I have a same issue and unable contact TPG via phone, on hold for the last 20 min Having a terrible experience with TPG , very disappointed
Shane
Moderator

Hi @Lana,

 

Welcome to the community!
 

We're sad to know that you're unable to reach our Contact Centre. We did an article related to this issue this will guide you a basic troubleshooting to fix home phone and internet issues.

 

Please see links below.

Let us know how it will go, cheers! 


 

Hi , I have a same issue and unable contact TPG via phone, on hold for the last 20 min Having a terrible experience with TPG , very disappointed