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cannot make any phone calls and no internet

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Level 1a

Hi

 

I recently changed my mobile phone place from vodaphone to TPG and received the email that my mobile is activated.

But still cannot make any phonecalls and no internet connection as well. ( incoming calls and incoming SMS are okay)

I tried everything I could.

What's wrong with my phone?

1 REPLY
Moderator

Hi @erinkim1005,

 

I believe our mobile support team has just been in touch with you, we are currently looking into this issue and will get back to you.