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cannot make calls after SIM card is activated

hayjjhi
Level 2

got TPG email stating that the SIM card is activated but I cannot make calls at all. please advise.

1 REPLY 1
Shane
Moderator

Hi @hayjjhi ,

 

We did an article that you may find helpful, this will guide you on how to perform basic troubleshooting on how to fix Call Issues.

Please see link below.

 

Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile 

 

Let us know how it will go and should you require further assistance.

 

Cheers!

 


@hayjjhi wrote:

got TPG email stating that the SIM card is activated but I cannot make calls at all. please advise.