TPG Community

Get online support

eSIM not working

katherinelemke
Level 2
My new eSIM is activated and I have been removed from my previous network provider however my I still am not connected to TPG network. I have tried all online troubleshooting tips. I am on an iPhone 12
1 REPLY 1
Ahra_G
Moderator

Hi @katherinelemke,

 

May we know if you have requested to port in your number? Please send us a private message and we'll help check your account and get your service working.  

 

-Ahra_G