how can i turn my mobile voicemail on. it is set to active on my account but doesn't work.

[bigmike]

i have a new phone with the old sim card and now my voicemail doesnt work. I have activated it online in my account but still nothing. 

when people ring they hear a message "the number you called is switched off or unavailable, please try sending a text message or call again later"

help please?

[Anonymous]

Hi @bigmike,

Welcome to the community!

I would love to help, I was able to pull up the account using your community details.

Please try to dial 121 and then press 'Call' if it is still the same dial 1211 then press 'Call'

Let me know how it will go.

Regards,

[0457266538]

Tried suggestion, no luck

[0457266538]

tried suggestions, no luck

[0457266538]

tried suggestions, no luck, giving up, goodbye

[Ahra_G]

Hi @0457266538, 

I would recommend checking out this article: 

How To Set up Voicemail and Visual Voicemail for TPG Mobile

Should you still require assistance, let us know your most convenient time to receive a call so we can a member of our Mobile Support Team to contact and assist you. 

Regards,

Ahra_G

[Anonymous]

Hi @0457266538,

Just checking if you we're able to setup the Visual Voicemail on the handset, let us know how did it go and should you require assistance.

Cheers!

tried suggestions, no luck, giving up, goodbye