TPG Community

Get online support

migrated sim, and both sims does not work anymore

subodhbhandri
Level 2

Its been more than 36 hours, i have migrated my sim. more than 10 hours for my both sim being dead. i cannot call the provided TPG number or anyone to whom i could request to call TPG on my behalf. I got two phone interview today and i do not know what to do. 

3 REPLIES 3
Angeli
Moderator

Hi @subodhbhandri

 

We've sent an urgent follow up to our accounts team. We'll be in touch again once we heard back from them. Apologies for the delay.

subodhbhandri
Level 2

i read few of the posts regarding more than 10 days delay in "getting back" along with failure to provide service. if i am down the same pathway would i have option to revert my sim to previous service providers?

Angeli
Moderator

Hi @subodhbhandri

 

We're doing our best to get your issue resolved. Please bear with us as we continue to work with it. Thank you!