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migrated sim, and both sims does not work anymore

subodhbhandri
Level 2
Level 2
‎23-06-2022 07:31 AM

Its been more than 36 hours, i have migrated my sim. more than 10 hours for my both sim being dead. i cannot call the provided TPG number or anyone to whom i could request to call TPG on my behalf. I got two phone interview today and i do not know what to do. 

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3 REPLIES 3
Anonymous
Not applicable
‎23-06-2022 09:12 AM

Hi @subodhbhandri, 

 

We've sent an urgent follow up to our accounts team. We'll be in touch again once we heard back from them. Apologies for the delay.

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subodhbhandri
Level 2
Level 2
‎23-06-2022 09:17 AM

i read few of the posts regarding more than 10 days delay in "getting back" along with failure to provide service. if i am down the same pathway would i have option to revert my sim to previous service providers?

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Anonymous
Not applicable
‎23-06-2022 09:27 AM

Hi @subodhbhandri, 

 

We're doing our best to get your issue resolved. Please bear with us as we continue to work with it. Thank you!

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