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Level 3

Hi @david64 

 

Sorry for not cearly explaining. I can access internet after turning on data roaming.

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Level 3

Hi @Shane 

 

I have PM you and please contact me if need any further information. Thanks and looking forward to hearing from the TPG's mobile specialist.

 

Regards,

Ellie

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Moderator

Thanks for sending me your details @ellieshu.

 

This has been raised to our Mobile Team, expect them to contact you today between 1-5PM AEST. Make sure to keep your mobile phone available and let us know how it will go.

 

Cheers! 

 

 

Hi @Shane 

 

I have PM you and please contact me if need any further information. Thanks and looking forward to hearing from the TPG's mobile specialist.

 

Regards,

Ellie

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Level 3

Thanks, @Shane . They have called me this afternoon. Very appreciated for your help and have a good weekend!

 

Regards,

Ellie

 

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Moderator

We're glad to know that @ellieshu in the event that you'll have queries in the future do not hesitate to create a thread here in our community.

 

Cheers!

 

 

 

 

Thanks, @Shane . They have called me this afternoon. Very appreciated for your help and have a good weekend!

 

Regards,

Ellie

 

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Level 3

Hi @itzmist 

 

You might want to check the website: https://www.tpg.com.au/support/handset_settings.php

and reset your mobile data network according to the webpage. Remove those not listed (in my case, i removed proxy and prot settings).

My phone now is OK to have mobile data.

 

Regards,

Ellie

View solution in original post

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Level 2

@ellieshu wrote:

Hi @itzmist 

 

You might want to check the website: https://www.tpg.com.au/support/handset_settings.php

and reset your mobile data network according to the webpage. Remove those not listed (in my case, i removed proxy and prot settings).

My phone now is OK to have mobile data.

 

Regards,

Ellie


 

I have done what you've said and it's all working now

 

Thank you Ellie

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