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ellieshu
Level 3

Hi @david64 

 

Sorry for not cearly explaining. I can access internet after turning on data roaming.

ellieshu
Level 3

Hi @Shane 

 

I have PM you and please contact me if need any further information. Thanks and looking forward to hearing from the TPG's mobile specialist.

 

Regards,

Ellie

Shane
Moderator

Thanks for sending me your details @ellieshu.

 

This has been raised to our Mobile Team, expect them to contact you today between 1-5PM AEST. Make sure to keep your mobile phone available and let us know how it will go.

 

Cheers! 

 

 

Hi @Shane 

 

I have PM you and please contact me if need any further information. Thanks and looking forward to hearing from the TPG's mobile specialist.

 

Regards,

Ellie

ellieshu
Level 3

Thanks, @Shane . They have called me this afternoon. Very appreciated for your help and have a good weekend!

 

Regards,

Ellie

 

Shane
Moderator

We're glad to know that @ellieshu in the event that you'll have queries in the future do not hesitate to create a thread here in our community.

 

Cheers!

 

 

 

 

Thanks, @Shane . They have called me this afternoon. Very appreciated for your help and have a good weekend!

 

Regards,

Ellie

 

ellieshu
Level 3

Hi @itzmist 

 

You might want to check the website: https://www.tpg.com.au/support/handset_settings.php

and reset your mobile data network according to the webpage. Remove those not listed (in my case, i removed proxy and prot settings).

My phone now is OK to have mobile data.

 

Regards,

Ellie

itzmist
Level 2

@ellieshu wrote:

Hi @itzmist 

 

You might want to check the website: https://www.tpg.com.au/support/handset_settings.php

and reset your mobile data network according to the webpage. Remove those not listed (in my case, i removed proxy and prot settings).

My phone now is OK to have mobile data.

 

Regards,

Ellie


 

I have done what you've said and it's all working now

 

Thank you Ellie