no 4G

[ellieshu]

Hi @david64 

Sorry for not cearly explaining. I can access internet after turning on data roaming.

[ellieshu]

Hi @Anonymous 

I have PM you and please contact me if need any further information. Thanks and looking forward to hearing from the TPG's mobile specialist.

Regards,

Ellie

[Anonymous]

Thanks for sending me your details @ellieshu.

This has been raised to our Mobile Team, expect them to contact you today between 1-5PM AEST. Make sure to keep your mobile phone available and let us know how it will go.

Cheers! 

Hi @Shane 

I have PM you and please contact me if need any further information. Thanks and looking forward to hearing from the TPG's mobile specialist.

Regards,

Ellie

[ellieshu · Accepted solution]

Thanks, @Anonymous . They have called me this afternoon. Very appreciated for your help and have a good weekend!

Regards,

Ellie

[Anonymous]

We're glad to know that @ellieshu in the event that you'll have queries in the future do not hesitate to create a thread here in our community.

Cheers!

Thanks, @Shane . They have called me this afternoon. Very appreciated for your help and have a good weekend!

Regards,

Ellie

[ellieshu · Accepted solution]

Hi @itzmist 

You might want to check the website: https://www.tpg.com.au/support/handset_settings.php

and reset your mobile data network according to the webpage. Remove those not listed (in my case, i removed proxy and prot settings).

My phone now is OK to have mobile data.

Regards,

Ellie

[itzmist · Accepted solution]

---

@ellieshu wrote:

Hi @itzmist 

You might want to check the website: https://www.tpg.com.au/support/handset_settings.php

and reset your mobile data network according to the webpage. Remove those not listed (in my case, i removed proxy and prot settings).

My phone now is OK to have mobile data.

Regards,

Ellie

---

I have done what you've said and it's all working now

Thank you Ellie