no connection after sim card activation

[wylam3]

Hi TPG,

I have received an email that my SIM activation request has been completed and your mobile service is now active, but there is no connection at all. I cannot make any calls.

Can you please help me to check it?

Thanks.

[BasilDV]

Hi @wylam3 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Mobile support team.

The case has been escalated to our Mobile escalations and updates will be given within 24 to 48 hours as soon as it becomes available.

Stay safe.

BasilDV

[wylam3]

Hi BasilDV,

It is ridiculous to wait for another 24 to 48 hours. I was waiting for 7 days to activate and transfer the numbers to TPG, but I still cannot use the sim card at the moment. My current Vodafone Sim Card is without any services and I cannot use TPG Sim Card to make any calls.

This is unacceptable for TPG services. Are you able to fix this issue within an hour? 

Thanks.

[BasilDV]

HI @wylam3 

We apologise for the inconvenience, however, we are unable to activate the service within 1 hour today.

Your case manager will be in touch tomorrow for further updates.

BasilDV