Hi @uqxm,
Welcome to TPG Community!
We are saddened to know that you'll be cancelling your mobile service with us.
We'll arrange a call from our Accounts team to discuss the process as we need to confirm that the request is coming from the account holder.
Please send me a PM with your preferred time and best number to be contacted.
How to send a PM? Click here.
Regards,
BasilDV
