Hi All, we sincerely apologise for the inconvenience this has caused you. Our network Engineer is working round the clock towards a resolution.
The root cause has been found and multiple solutions are being worked on to achieve the resolution in the quickest possible way.
You may check our Service Status Page located here for updates: https://www.tpg.com.au/servicestatus?category=30&timeframe=now
We also posted our statement available here: https://community.tpg.com.au/t5/Broadband-Internet/TPG-Email-Outage/m-p/36786.
According to TPG's Service Status, the estimated restoration time for this CRITICAL issue is now 5:00am tomorrow. That will be the third continuous day for this on-going outage. Together with the same outage that occurred last month this is not a good look for supposedly the #1 national carrier/ISP.
Why has such a critical service been allowed to have an outage for 3 days? Why haven't the TPG engineers switched the service to back up servers? (I'm making the assumption that a communications/technology organisation the size of TPG has well practiced back up plans and contingency server capability for such outages?)
This needs to be fixed quickly and the service restored.
Tried calling techinical support and got hung up as soon as I mentioned about the email account issue. This is your TPG customer service! You can not just keep pushig out the time when the issues will be fixed, can't run my business like this for a paid email service.