Cannot send emails on Android

[jasonburns]

Unable to send emails on Android.
Have check mailbox settings and all ok

[Anonymous]

Hi @jasonburns,

Welcome to the community!

Thansk for raising this to us. Are you getting an error message when sending email? If so, please post the screenshot of the error message.

For testing purposes, please try to use TPG post office if the issue still persists (https://www.tpg.com.au/home/postoffice ).

We also did an article that you may find helpful please see the link below.

Cannot Send Email Rejected by the Server/Banned from using SMTP 

Let us know how it will go.

Cheers!

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@jasonburns wrote:
Unable to send emails on Android.
Have check mailbox settings and all ok

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Let us know how it will go.

[BasilDV]

Hi @jasonburns 

Thanks for the update.

Are you able to send a PM with a screenshot of your Mail settings?

This will help us analyze the problem.

Also, are you able to test if you are able to send out emails using a different device or the Webmail (Post Office)?

BasilDV

[jasonburns]

I can use webmail from my device with no problem.

[Riezl]

Thanks. We'll raise your concern to our Postmaster and we will revert to you once an update is received.

[Riezl]

Hi @jasonburns , may we know if you are still having issues?

[jasonburns]

Yes, no change. It has been many months now. I am using my company email address to send when using my mobile.

The message after I send an email is:

Some emails weren't sent

These emails have been moved to the Outbox. Open emails to see what went wrong.

When opening the message is:

Couldn't send email. Something went wrong. Try again.

[Riezl]

Hi @jasonburns , thanks for getting back to us.

We've created these articles, which may help with your concern.

• Setting up TPG Email on Android Phone
• Setting up email on your iPhone and Android phones

If the issue persists, please send us a private message with your TPG email address so we can verify and further assist you. To send a PM, please refer to this link: How do I private message (PM) in the community