Email Issues with Android and Outlook Sign In

[Bailles]

Since this afternoon I have been asked for sign in for email on my 2 android devices and also on Oulook on PC. Sign in continuosly fails on all devices. Test email from work account showed up in Post Office. Is there a POP3 issue?

[david64]

Same problem. Windows live mail client connects to mail.tpg.com.au (POP3 port 995, SSL), verifies SSL certificate, then tries to login with username and password.

Error message: -ERR failed: Could not connect to server

Looks like mail server cannot connect to security server to verify username and password (like what happened to Post Office a few days ago).

Same error without SSL, ie. POP3 port 110.

[Anonymous]

Hi @Bailles ,

There was a known issue with our TPG Email earlier today, but it has been declared fixed.We recommend that you re-enter the TPG Email password should you require more assistance.

Please let us know.

Regards,

Since this afternoon I have been asked for sign in for email on my 2 android devices and also on Oulook on PC. Sign in continuosly fails on all devices. Test email from work account showed up in Post Office. Is there a POP3 issue?

[david64]

@Anonymous . It isn't fixed. I suggest you try it.

[Anonymous]

Hi @david64 

Can you post a screenshot of the error message on this thread so we can coordinate this with our Postmaster?

Regards,

@Shane . It isn't fixed. I suggest you try it.

[david64]

@Anonymous . Looks to be fixed just now.

This is the error I was getting.

[Anonymous]

Hi @david64,

Thanks! This has been coordinated with our team and created a service status report, please see this link. 

Regards,

[Bailles]

It seemed to resolve itself last night.