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Emails with photo attachments not received

RMS1
Level 3

Hi,

Recently a friend travelling overseas emailed some photos to a group of email addresses including mine.  Everyone received the emails with the photos except me.  However, I received all other text-only emails, sent from the same Hotmail address.

Is there an explanation for why I didn't receive the emails with the photos?

Thanks,

RMS1

2 REPLIES 2
Aubrey
Moderator

Hi RMS1, are you aware of the file size of the attachment? The max attachment size is 20MB for POP3 and IMAP email accounts. That's total for one email. 

 

The 20MB is either the actual size of the file or it is the encoded size (larger) of a smaller file size. Encoding a 20MB file takes the size to nearly 28MB.

 

Cheers! 

RMS1
Level 3

Hi,

Yes, there were 9 photos attached.  She was eventually able to send them to me at an alternative email address (Gmail), totaling about 18MB as recorded in the incoming email.  From what you say, if encoding was done it might have exceeded 20 Mb.

Thanks,

RMS1