Internet Speed Too slow

[Pangtiansang]

Internet playing video freeze many times. Tested the speed which is way below the nbn plan. Just got so frustrated. The nbn technician came to check on it 3 times. Told there’s nothing wrong with the cables. I think this has to do with TPG. May consider changing to a new provider after years with this provider.

[Riezl]

Hi @Pangtiansang , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community