Lock in fail

[Sandy001]

Can’t lock in to tpg app always say lock in fail

[BasilDV]

Hi @Sandy001

Thanks for raising this with us.

May we know the type of account you have with us? Do you have a Mobile or NBN/ADSL service account?

If it's mobile, then it will not work with our TPG Mobile App as it only accepts broadband (ADSL/NBN) service account.

BasilDV