NBN modem red light no Internet

[wilsonee]

Hi Support team,

My NBN is currently down, tries to connect repeatedly with flashing red light.

There's no outage in my area and would like to confirm if the NBN modem is faulty please.

I've been on the phone support for over an hour and no answer.

Thanks.

Cheers

Wilson

[Ahra_G]

Hi @wilsonee, 

We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

If your address is not listed, PM us with your Customer ID/username and we'll sort your connection.

-Ahra_G

[wilsonee]

My id process has been completed. Could we please proceed to next step. Thank you.

Kind regards

Wilson