NBN superfast speed issue

[markjeremy24]

After I uprgaded to NBN superfast 200mbps, I always test my speed every late night but I only got a speed of 50 to roughly 70 mbps and I'm disappointed with the result.

[Riezl]

Hi @markjeremy24 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

[avt85]

were you on a superfast trial before?

if so, i had the same issue.

despite signing up to the new superfast (discounted) plan. i still got reverted to nbn 50.

i rang tech support today and was told that NBN reverted my connection back from trial connection
so they sent another request to get nbn to connect to the new super fast connection.
this was today morning, they said 24hours to be actioned.

so will see tomorrow. I just thought this would have been automatic since the charge for the new plan was already actioned, account settings confirms the new plan and received email plan already changed over.

it seems like a disconnect between billing and actual plan changes.

[avt85]

rang again today (24hours later)

it appears that the attempt to switch me over failed again and reverted back to nbn50.
been advised that it is being escalated to account's team who has more permission to forcefully adjust this.

check back gain in 24hours
hopefully this time it actually takes effect.
so far 3 days into the paid new plan and only got nbn50 speeds

[BasilDV]

Hi @avt85

We've responded to your other posts.

Please check your connection speed once again as it should have been resolved.

BasilDV

[avt85]

Thanks @BasilDV for the update.

Yes, I did notice this morning around 7.30am that the speed was restored back to its formal glory

Appreciate the assistance on that.

Any idea why it took 2 days to get this change in place when email confirmation was sent on Friday advising the plan change has been completed?