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NBN

Zamboni
Level 2
Level 2
‎17-08-2018 10:41 PM
Is this what I’m paying for ??
Paying $70 to get this speed.
I’m getting nowhere close to what I’m supposed to be getting.
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3 REPLIES 3
Riezl
Moderator Moderator
Moderator
‎18-08-2018 12:22 PM

Hi @Zamboni,

 

Welcome to TPG Community!

 

We have located the account using your community details and we were able to check the status of your service.

 

The connection appears to be working now, but we have arranged a specialist to contact you today, between 4PM and 5PM VIC for troubleshooting.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.

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BasilDV
Moderator Moderator
Moderator
‎19-08-2018 08:23 AM

Hi @Zamboni,

 

Our Tech team was trying to contact you yesterday, but you were unreachable. Do you have any preferred time and number for them to try again? Please send it via private message.

 

By the way, you are still under our NBN25 speed tier, which we recently upgraded to NBN50 speed tier and has a typical evening speed of 46.0 Mbps. Upgrading your plan is for free.

 

We will wait for your message.

 

Regards,

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BasilDV
Moderator Moderator
Moderator
‎20-08-2018 09:55 AM

Hi @Zamboni,

 

I understand that you were able to speak with our team, however, you decided to leave your plan the way it is as of the moment. You may check this link for some information on how to choose the best plan for you.

 

Let us know should you require further assistance.

 

Regards,

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