No internet at all today

[carmeldimarco]

I have tried to call tog and do online chat but nobody can give me an answer I need to work at home and require this fixed urgently

[shanedar]

Same here... Was told modem is configured incorrectly, was told connection is intermittent.... spent 5 hrs chatting to 6 different people today, nearly every time the chat applet crashed on my phone, so conversations were cut short... bad form all round, bad customer service

[carmeldimarco]

Rubbish about your modem being configured incorrectly! If it's worked fine until now it's a problem on their end! They need to fix it!😡

[BasilDV]

Hi @carmeldimarco and @shanedar

We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.

We have created this article that can guide you on How to Check for NBN Network Outage and our Service status page.

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting , https://www.tpg.com.au/support/problems_connect_internet.php

We understand that the service has been restored after lodging the fault with our Engineering team as they've booked a TPG and NBN technician.

BasilDV