Hi @ashishzte
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on these links:
I've managed to locate your account and remote test showed that your internet is working. Should you still need help with your Wi-Fi connection after following the links above, let us have your best call back time so we can arrange a call back for further assistance.
Regards,
Ahra_G
