Phone line not working but internet connected

[justinC]

I have nbn+phone service with TPG. Since nbn installed, the phone line is not working even I plug it to phone1 o phone2. The phone icon light on modem front panel is on and handset has ring tones. But I cannot ring out or receive a phone call.

[luisc]

Hi justinC,

Have this service worked before?

Did you request a porting ?