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Phone line not working but internet connected

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Level 2
I have nbn+phone service with TPG. Since nbn installed, the phone line is not working even I plug it to phone1 o phone2. The phone icon light on modem front panel is on and handset has ring tones. But I cannot ring out or receive a phone call.
1 REPLY 1
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Moderator

Hi justinC,

 

Have this service worked before?

Did you request a porting ?