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Strife
Level 2

I don't have an option to send a private message when I click on a users name, is there something you have to activate for this?

Also on my profile if I click private messages i get this error

 

Screenshot 2021-02-24 135005.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Strife
Level 2

Thanks for the reply Shane,

 

After I posted I was made a level 2 user and then had access to PM's, all good now

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12 REPLIES 12
Shane
Moderator

Hi @Strife ,

 

Thanks for raising this to us, please re-log in your community account and perform clear cache and cookies to the browser. Let us know how it will go.

 

Cheers!

 


@Strife wrote:

I don't have an option to send a private message when I click on a users name, is there something you have to activate for this?

Also on my profile if I click private messages i get this error

 

Screenshot 2021-02-24 135005.jpg


 

Strife
Level 2

Thanks for the reply Shane,

 

After I posted I was made a level 2 user and then had access to PM's, all good now

Shane
Moderator

We're glad to know that the Private Message is now working.

 

 

Thanks for the reply Shane,

 

After I posted I was made a level 2 user and then had access to PM's, all good now

dhkhuu
Level 2

Hi,

I am a new TPG community member, I also can't do private message as Strife above, I get the same Access Denied error when I try to access PM, can a Mod please help me?

BasilDV
Moderator

Hi @dhkhuu

 

Welcome to the Community!

 

We set a requirement for a new member in the community to be able to send a PM once reached level 2.

A new member just needs to post or comment on a thread in order to achieve the said level.

 

Let us know if you need further assistance.

BasilDV

dhkhuu
Level 2

Please ignore my request above, looks like I am able to do PM after I did my first post.

dhkhuu
Level 2

Thanks for your reply, I can now do PM after I did my first post, sorry I didn't know about the requirement for new members.

 

Cheers.

pglushkov
Level 2

was having the same issue

Ahra_G
Moderator

Hi @pglushkov, may we know how we can be of assistance? 

 

You need to ensure that you are logged in in order for you to be able to send a private message. 

 

Nevertheless, I'll send you a PM and you may directly respond to it. 

 

Thanks!