Get online support
Hi @akj0barakat,
We checked the history of the connection it shows that no outage occured in the area, but our initial test result shows a possible line fault that could affect the service.
Let us a arrange our Technical Team to contact you for real-time test and investigation to ensure the quality of the service.
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.