Service cut off without warning, plus 'Credit Card Debit Rejected' notifications received despite payments going throug

[dftho1]

Hi there,

Our service appears to have been cut off with no notifications of this happening.

We've logged in and paid the balance of what was showed as owing. The payment has gone through in our bank account, our TPG account now shows "You currently do not have any outstanding amount to be paid." in the backend, yet we have received a Credit Card Debit Rejected email, and our service is still out.

Please fix ASAP.

[BasilDV]

Hi @dftho1 

We'd like to check on the status of the account and see what we can do to restore the service.

Kindly send us a private message with your account details.

BasilDV0