When I had to switch to a TPG email account for Outlook, it didn't work with the TPG email server. The TPG helpdesk/postmaster effectively wasted 3 weeks of my time, getting me to repeat useless acts to resolve the problem, e.g restart modem, change outlook server settings, ensure I have no security programs running, etc.
Finally, they suggested I reset my modem to factory settings. I reminded them that they shipped the modem already configured and therefore factory settings of the modem couldn't be the problem. Then they gave up. TPG heldesk/postmaster were out of ideas. Eventually I solved the problem myself, in that I found that at times, Microsoft updates would block Outlook emails. I then found out how to unblock Outlook, and then my TPG email account worked fine.
This told me that I was better than TPG's helpdesk/postmaster. Absolute rubbish from TPG. I figured that since I solved a problem they couldn't, I deserved a reward, so I asked for one year's free access to my TPG account, i.e. not bill me. I haven't heard anything back yet....
