When I had to switch to a TPG email account for Outlook, it didn't work with the TPG email server.  The TPG helpdesk/postmaster effectively wasted 3 weeks of my time, getting me to repeat useless acts to resolve the problem, e.g restart modem, change outlook server settings, ensure I have no security programs running, etc.   Finally, they suggested I reset my modem to factory settings.  I reminded them that they shipped the modem already configured and therefore factory settings of the modem couldn't be the problem.  Then they gave up.  TPG heldesk/postmaster were out of ideas.  Eventually I solved the problem myself, in that I found that at times, Microsoft updates would block Outlook emails.  I then found out how to unblock Outlook, and then my TPG email account worked fine.   This told me that I was better than TPG's helpdesk/postmaster.  Absolute rubbish from TPG.  I figured that since I solved a problem they couldn't, I deserved a reward, so I asked for one year's free access to my TPG account, i.e. not bill me.  I haven't heard anything back yet.... ... View more

I have been a member of Alphalink, which was then bought out by Chariot, and then bought by TPG.  For 35 years, my Alphalink email address worked perfectly, using a Chariot email server in Outlook.  Now, at the end of december, Chariot is no more, which means I had to change to a TPG email account, to use a TPG email server.   This is nonsense.  It took me more than 3 weeks to change all my email contacts to me new TPG address, all because TPG were too lazy to simply make their server work with Alphalink email addresses.  Their helpdesk  just referred me to Chariot who would do nothing.   The partuclars of my email address, which, as I have said wasn an Alphalink one, should have been supported by TPG.  They reckon they can't do it, but I don't believe them.   ... View more