TPG Community

Get online support

Unable to send emails

amandau
Level 2

I am unable to send emails on iPhone or iPad

Password has been changed

Confirm that it is TPG email account

I have attached error message

Checked the Outgoing settings and they are correct as per below:

SMTP: mail.tpg.com.au

Username: your TPG username

Password: your TPG password

Authentication: Password

Server Port: 25

Thanks

5 REPLIES 5
Shane
Moderator

Hi @amandau ,

 

Thanks for raising this to us, for tseting purposes please try to send email using the post office .

 

Let me know how it will go.

 

Cheers!

 


@amandau wrote:

I am unable to send emails on iPhone or iPad

Password has been changed

Confirm that it is TPG email account

I have attached error message

Checked the Outgoing settings and they are correct as per below:

SMTP: mail.tpg.com.au

Username: your TPG username

Password: your TPG password

Authentication: Password

Server Port: 25

Thanks


 

amandau
Level 2

Thanks Shane. I confirm I can send emails from the post office. 

Shane
Moderator

Hi @amandau,

 

when sending email is the mobile connected to the Mobile Data or Wi-Fi? If so we'd like to confirm if they're TPG or different ISP.
 

Note: If you are connected to a different ISP, you must use their outgoing mail server.

 

Regards,

 

 

Thanks Shane. I confirm I can send emails from the post office. 

amandau
Level 2

Connected to WiFi, server port 25, authentication Password.  

Shane
Moderator

Hi @amandau,

 

Thanks for the confirmation, shoot me a private message with your account details (Username/Customer ID together with the address on file). Also include the affected e-mail address.

 

How do I private message (PM) in the community

 

You may also raise this directly to our postmaster by sending email to postmaster@tpg.com.au.

 

Regards,

 

 

 

Connected to WiFi, server port 25, authentication Password.