Unable to send emails

[amandau]

I am unable to send emails on iPhone or iPad

Password has been changed

Confirm that it is TPG email account

I have attached error message

Checked the Outgoing settings and they are correct as per below:

SMTP: mail.tpg.com.au

Username: your TPG username

Password: your TPG password

Authentication: Password

Server Port: 25

Thanks

[Anonymous]

Hi @amandau ,

Thanks for raising this to us, for tseting purposes please try to send email using the post office .

Let me know how it will go.

Cheers!

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@amandau wrote:

I am unable to send emails on iPhone or iPad

Password has been changed

Confirm that it is TPG email account

I have attached error message

Checked the Outgoing settings and they are correct as per below:

SMTP: mail.tpg.com.au

Username: your TPG username

Password: your TPG password

Authentication: Password

Server Port: 25

Thanks

---

[amandau]

Thanks Shane. I confirm I can send emails from the post office. 

[Anonymous]

Hi @amandau,

when sending email is the mobile connected to the Mobile Data or Wi-Fi? If so we'd like to confirm if they're TPG or different ISP.
 

Note: If you are connected to a different ISP, you must use their outgoing mail server.

Regards,

Thanks Shane. I confirm I can send emails from the post office. 

[amandau]

Connected to WiFi, server port 25, authentication Password.  

[Anonymous]

Hi @amandau,

Thanks for the confirmation, shoot me a private message with your account details (Username/Customer ID together with the address on file). Also include the affected e-mail address.

How do I private message (PM) in the community

You may also raise this directly to our postmaster by sending email to postmaster@tpg.com.au.

Regards,

Connected to WiFi, server port 25, authentication Password.