no. we have done this account verification twice (on Monday and on today over phone support). and I am the authorised personel on this matter, which is confirmed by your support centre today. Are you able to look into the case number on this account xxxxxxx or not? and stop asking to call back because we had already called twice. Your support centre promised your email engineer team will call back within 24 hours, which never happen. by the way, password reset did not work.
The only thing we need you to do is - look into the account and check the case number. get thing sorted.
