unable to receive mms

[Bruce4]

Hi,

Unable to receive MMS. Have reset network connections

any advice?

[BasilDV]

Hi @Bruce4

Thanks for raising this with us.

Are you able to check the APN settings on your phone for MMS?

MMS Settings

Name: Vodafone AU-MMS
APN: live.vodafone.com
MMSC: http://pxt.vodafone.net.au/pxtsend
MMS Proxy: 10.202.2.60
MMS Port: 8080
MCC: 505
MNC: 3
APN type: mms

Is the mobile data turned On? If not, please turn On your Mobile data, then try again.

Let me us know how it goes.

BasilDV

[Bruce4]

Hi Basil,

Have checked APN settings, and they are the same but for APN which was set as HOS.

I reconfigured to live.vodafone.com and saved and restarted the phone but there has been no change.

Mobile Data IS switched on

regards

Bruce

[BasilDV]

Thank you for the update @Bruce4

We'd like to arrange a call from our Mobile team to check on this further.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

How do I private message (PM) in the community

BasilDV