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unable to receive mms

Bruce4
Level 2

Hi,

Unable to receive MMS. Have reset network connections

any advice?

3 REPLIES 3
BasilDV
Moderator

Hi @Bruce4

 

Thanks for raising this with us.

Are you able to check the APN settings on your phone for MMS?

 

MMS Settings

Name: Vodafone AU-MMS
APN: live.vodafone.com
MMSC: http://pxt.vodafone.net.au/pxtsend
MMS Proxy: 10.202.2.60
MMS Port: 8080
MCC: 505
MNC: 3
APN type: mms

 

Is the mobile data turned On? If not, please turn On your Mobile data, then try again.

 

Let me us know how it goes.

BasilDV

Bruce4
Level 2

Hi Basil,

Have checked APN settings, and they are the same but for APN which was set as HOS.

I reconfigured to live.vodafone.com and saved and restarted the phone but there has been no change.

Mobile Data IS switched on

regards

Bruce

BasilDV
Moderator

Thank you for the update @Bruce4

 

We'd like to arrange a call from our Mobile team to check on this further.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community

 

BasilDV