Good day @Saxon.
Welcome to TPG Community!
What type of cable are we pertaining here? Is that your internet service cable from a copper connection or NBN connection?
Please provide us more information for us to analyze it.
You may PM us your TPG username or CID number as well to review the account.
Thank you @Saxon.
You need to report it directly to NBN Co. so they could assess the case and provide necessary action. You may reach them via email: email@example.com or call them on 1800 687 626.