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Connection

Saxon
Level 2
Level 2
‎08-06-2018 06:50 PM
How do I get the cable from the electricity pole to my house moved as it is in the way.
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BasilDV
Moderator Moderator
Moderator
‎09-06-2018 06:36 PM

Good day @Saxon.

 

Welcome to TPG Community!

 

What type of cable are we pertaining here? Is that your internet service cable from a copper connection or NBN connection?

 

Please provide us more information for us to analyze it.

 

You may PM us your TPG username or CID number as well to review the account.

 

Kind regards,

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Saxon
Level 2
Level 2
‎09-06-2018 06:52 PM
We currently have the NBN.
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BasilDV
Moderator Moderator
Moderator
‎09-06-2018 07:01 PM

Thank you @Saxon.

 

You need to report it directly to NBN Co. so they could assess the case and provide necessary action. You may reach them via email: complaints@nbnco.com.au or call them on 1800 687 626.

 

Kind regards,

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