Dsl dropouts

[Dylantew53]

Me and my partner have been paying for the NBN 50 plan for 7 months now and over that 7 months we have been having drop outs on all wired and wireless devices but it has been becoming me frequent resulting in 2 times today for at least 2 hours

[Ahra_G]

Hi @Dylantew53, 

Welcome to the Community! 

Recent test showed no eveident line fault that can be service affceting.

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

Let us know should the issue persists.

Regards,

Ahra_G