FTTB Installation

[BurhanSyed]

Hi TPG,

I got the installation done on 13/01/2021 and it stopped working after 1-2 hours, I have scheduled the technician to attend on Monday 16th Jan. Will my billing cycle will start from the time services restored ?

Can you please advise do you also provide Splitter/filter with your modem ? because I only had wire coming out of the wall with no socket. Is it being provided in the package by TPG  with new FTTB connection?

Please advise.

Regards,

Burhan Syed

[BasilDV]

Hi @BurhanSyed 

Welcome to the Community!

We were able to locate your account using your community details and it shows that the billing cycle already started on 13 January 2021 as it was tagged as installed.

A billing adjustment will be assessed by your assigned Engineer as soon as the case has been resolved.

Your wall socket will be checked by the technician that will visit your site. Further updates will be given once available.

BasilDV