Thanks for this, @patrickm. We'd like to know if this is an equipment or network issue, thus we are asking the light status of the modem whenever the connection drops.
Please keep us posted. Thank you.
The light status of the modem does not change. The network icon on the computer sometimes shows 'no internet' but only very briefly.
YOu can see from the UpTime logs I've sent that the disconnections are generally very short - but they do occur and do disrupt what I am doing.
Here is the log again:
08/03/2019 14:29:29 Log End
Monitor Duration 0:36:44
Total Downtime 0:00:18
% Downtime 0.84
Minimum Length 0:00:03
Maximum Length 0:00:03
Average Length 0:00:03
08/03/2019 14:30:25 Log Start
Failure Start Length
08/03/2019 14:44:40 0:00:01
08/03/2019 14:45:11 0:00:01
08/03/2019 14:49:23 0:00:01
08/03/2019 14:49:52 0:00:01
08/03/2019 14:55:17 0:00:01
08/03/2019 15:18:52 0:00:01
08/03/2019 15:21:57 0:00:01
08/03/2019 15:22:45 0:00:02
08/03/2019 15:32:16 0:00:01
08/03/2019 15:40:15 0:00:01
Hi @patrickm, can you do a continuous PING and Traceroute on the modem and any websites?
Please send the test results via private message.
To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community
Oh! Not a problem, @patrickm.
Here's a guide on how you can perform a Ping and Traceroute test.
I. CONTINUOUS PING:
III. SPEED TESTS:
We'll wait for the results via PM. Thank you.
I have tried various things over the weekend.
I have changed my etthernet cable; I have changed my modem; I have connected by wifi. But still the dropouts happen.
Is it possible that there is something wrong with the modem?
Using my old modem the dropouts were less frequent but still occcured.
Some help would be appreciated.
This could be a possible modem issue, but mainly in ethernet connection. Have you tried resetting the modem to factory settings already? If not, please perform a reset. You can use the reset button at the back of the modem.
Once the modem has been reset, normally, it automatically configures the settings on its own. In the event that it does, you will need to manually configure the modem for it to work again. You can follow this link on how to configure the modem. Please use the guide for NBN FTTN/FTTB.