FTTB installation

[jdoodle]

hi

after the third attempt we got told our installion was complete, however no one came into our appartment or checked anything and there is no internet? Wouldnt somone from NBN need to come into our appartment to check it worked?

[BasilDV]

Hi @jdoodle,

Welcome to TPG Community!

We understand that you were able to contact our Technical support team and verified that the installation is already done. However, the internet is not working due to some technical issue with the NBN network.

The case was already escalated to our Engineering team and an NBN technician was requested to check the network. They will notify you once we received the schedule for the visit. Thank you for your patience.

Kind regards,