could you please check in with FTTB management on plans to complete the upgrade. my understanding is that there are only a simple steps left to complete the upgrade (because the additional boxes were installed in the last site visit). although TPG NBN is slated to be available soon (as advertised in the flyers our letterboxes), I would carefully consider my NBN provider if FTTB is unavailable. FTTB is a superior service and it is an easy decision to stick with TPG if FTTB is available. Thanks
Welcome to the community!
We're sorry if for the misunderstanding. We're able to confirm that your TPG FTTB installation has completed and the modem/router is now connected to our network it only need modem configure to work.
We did an article that you may find helpful related to TPG-FTTB installation feel free to visit the links below.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.